Help & F.A.Q

How can we help you?

Contact us for assistance or click one of the topics below.

Frequently Asked Questions (FAQ)

About Oriental-cheongsam.com

Shopping
When will my order be shipped?
How long would it take to receive my items after placing order?
What about out-of-stock items?
Do you accept custom-made order?
Do you accept wholesale order?
Who pays for import custom duty?c

Payment
How do we pay?
Why do we need to sign up for PayPal?
What credit card do you accept?
What other forms of payment are available?

Account
Why do I need to sign up?
How do I login into my account?
What is the store credit?

Shipping
How much is shipping?
Do you ship to my country?
What is the delivery time?
How do I track my order?

Returns
Can I return the item if I am not satisfied with it?

Privacy
Please refer to our privacy policies.

When will my order be shipped?
All stock merchandise will be dispatched for shipment within 3~5 working days of receipt of order. Please allow an additional 5~7 working days for custom-made or alteration service. You will be notified via email of any back orders, or other delays in shipping your order. Our available shipping options are (1) 15-day Registered Air Parcel; (2) 4-6 days Worldwide Express Delivery. All shipments sent by 4-6 days Express Delivery is at our sole discretion via China Post Express Mail Service, depending on type and weight of merchandise and your location. The related tracking number will be sent to your registered email address as soon as your package is shipped out from our warehouse.

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How long would it take to receive my items after placing order?
The total time required would be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below: Stock Orders with Air Parcel Shipment: ~ 13 to 15 working days Stock Orders with Express Shipment: ~ 6 to 8 working days Alteration or Custom-made Orders with Air Parcel Shipment: ~ 18 to 22 working days Alteration or Custom-made Orders with Express Shipment: ~ 11 to 15 working days

NOTE: For request of urgent delivery, please specify when ordering and we might be able to shorten the lead time if condition permits.

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What about out-of-stock items?
We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you via email. You may cancel any unavailable merchandise or have a back-order entered at that time.

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Do you accept custom-made order?
Yes, we accept custom-made order for a wide variety of clothing. Please click here for details.

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Do you accept wholesale order?
Yes, we accept custom-made order for a wide variety of clothing. Please click here for details.

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Who pays for import custom duty?
Oriental Cheongsam shop does not take responsibility for any additional fees or charges imposed by your local authorities when bringing in goods from other countries. Kindly check with your local authorities on the costs and rules when buying goods from overseas.

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How do we pay?
Currently we use PayPal or 2Checkout to process our payment. Simply check out with your shopping cart and you will be brought to PayPal or 2Checkout site to complete the payment.

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Why do we need to sign up for PayPal?
The free PayPal account allow you to send and receive money over the internet securely. PayPal provides added security for both buyer and seller. For more information about PayPal visit their website.

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What credit card do you accept?
PayPal & 2Chekout accept Visa, MasterCard, Discover, and American Express. You can also transfer fund from your bank account into PayPal or 2Checkout. Please refer to Paypal or 2Checkout for information.

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What other forms of payment are available?
Yes. We are use moneybookers.com and bank transfer to make your shopping experience a pleasant one.

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Why do I need to sign up?
In order to provide the best shopping experience, we require certain information in order to process your order. Signing up with us also allows you to have a record of what you had brough and optionally receive update from us.

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How do I sign in into my account?
You can sign in using your email address and password that you had given when you registered. If you have forgotten your password, click here.

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What is store credit?
Store credits are dollar credits offered to a customer by Oriental-cheongsam.com (e.g. in the event of item exchanges, reimbursements, etc). You will be given a unique store credit number by our staff if you encounter any of the above circumstances. Store credits belonging to the customer are carefully recorded. The customer then has the leisure to redeem his store credits anytime from our website at their convenience. Simply insert your store credit number into our store credit field in our order form when you checkout. We will do the necessary billing adjustments when processing your order.

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How much is shipping?
Shipping by standard postal service is base on China Post Airmail table rate! Optional express shipping is possible.

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Do you ship to my country?
Yes, we ship worldwide!

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What is the delivery time?
Estimated delivery time is 12 to 25 days by standard postal service. Please order early in case of exception.

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How do I track my order?
Standard postal service currently do not provide tracking. If you had requested for express shipping we will send the tracking number to you.

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Can I return the item if I am not satisfied with it?
Please click here to get our return & exchange policy.

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