Shipping & Returns

How do you make deliveries?

Oriental-cheongsam.com usually delivers products via Standard International Air Parcel. This is a 10~25 day service to global destinations, so you can usually expect deliveries to reach you within two weeks, AFTER the time of dispatch. We also offer 5-days Express Service for an extra fee.

NOTE: the shippint time is not including order process time, for normal order,it take 1-3 days to process the order after placed the order because our credit card processor company will check the valid credit card information in case of fraud transaction.

How much do you charge for standard shipping?

Our items are shipped direct from China to the USA and the rest of the world! We believe in offering you the lowest shipping rate possible in order to encourage more repeat business from our customers. Our international shipping rate is amazingly low, considering our goods are shipped from China mainland to the United States. Of course, you may opt for a quicker delivery plan with our 4-6 Days Express Delivery Service.

1. 10-25 Day Business Days Registered Standard Shipping

The delivery time is estimated, please be patient as the delivery might take 10 or more working days for its arrival. If you want to have the item(s) in time,choose Express Delivery. However Oriental Cheongsam will not be liable for late deliveries caused by the shipping companies.

Registered post means your package will be provided with a tracking number and requires a signatory to sign for your goods at your address. If there is no one to receive the goods during working hours, a delivery notification slip with be left at the recipient's address. The person needs to personally claim their package at their nearest post office using the delivery slip.

** The "Registered" parcels will allow us to track your package in case of excessive delays or lost delivery. The normal time for us to track the whereabouts of lost packages is about 3 months. (This lead time is governed by the post office and not within our control). Oriental-cheongsam.com insures our customers who order via this mode of shipment, and you can choose to have the same items sent back to you OR for us to issue you a full store credit after 3 months upon confirmation of the loss of items by the post office. You may use this store credit to purchase other items of your choice

Weight Airmail Parcel( US $)
up to 100g US$4.00
Each additional 100g(max to 2kg ) US$2.50

Weight Airmail package( US $)
up to 1kg US$20.00
Each additional 1kg(max to 30kg ) US$10.00

Each package will be plus US$2.00 handling fee( including parcking fee,custom clearance fee which is charged by China Post office)

2. 6-8 Days Worldwide Express Mail

Items on express order will usually ship in 6-8 business days. Our main choice of courier services is via Worldwide Express Mail.In the very rare event of lost packages, we will contact China Post on your behalf who will reimburse you with the full amount of your order items. Please allow up to 1 month to claim for your losses in such an instance.

Weight (Kg) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
0-0.5 $6.00 $9.00 $18.00 $20.0 $24.00
0.51-1.0 $6.00 $14.00 $25.00 $26.0 $31.00
1.01-1.5 $8.00 $19.00 $32.00 $35.00 $38.00
1.51-2.0 $8.00 $24.00 $38.00 $42.0 $44.00
2.01-2.5 $10.00 $29.00 $42.00 $49.0 $50.00
2.51-3.0 $10.00 $34.00 $48.00 $56.0 $55.00

Zone 1: Hongkong
Zone 2: Singapore,Malaysia,Indonesia, Japan, Taiwan, Korea
Zone 3: Australia,New Zenland
Zone 4: United States,Canada
Zone 5: France,Germany,Denmark,Sweden,Switzerland,United Kingdom,Netherlands,Italy

3. 4-6 Days TNT Express Delivery

Items on express order will usually ship in 4-6 business days. Our main choice of courier services is via TNT.In the very rare event of lost packages, we will contact TNT on your behalf who will reimburse you with the full amount of your order items. Please allow up to 1 month to claim for your losses in such an instance.

Weight (Kg) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
0-0.5 $6.00 $9.00 $18.00 $26.0 $32.00
0.51-1.0 $6.00 $14.00 $25.00 $33.0 $38.00
1.01-1.5 $8.00 $19.00 $32.00 $40.00 $44.00
1.51-2.0 $8.00 $24.00 $38.00 $47.0 $50.00
2.01-2.5 $10.00 $29.00 $42.00 $54.0 $56.00
2.51-3.0 $10.00 $34.00 $48.00 $61.0 $62.00

Zone 1: Hongkong
Zone 2: Singapore,Malaysia,Indonesia, Japan, Taiwan, Korea
Zone 3: Australia,New Zenland
Zone 4: United States,Canada
Zone 5: France,Germany,Denmark,Sweden,Switzerland,United Kingdom,Netherlands,Italy

How can I track my orders?

When you choose Express parcel,you would receive a email with a tracking number and after the order was(were) shipped out.You are able to use the number your post office or couriers to track you order.

Does Oriental-cheongsam.com charge for duty?

Oriental-cheongsam.com charges are free tax each order. In the event that your package is held by customs, and liable for import duties (varies from country to country), Oriental-cheongsam.com will be no RESPONSIBLE for paying your import duty for you! Although such incidents are exceptionally rare, it does happen from time to time. Paying for custom duty is usually the responsibility of the customer. We want you to know that when you order from Oriental-cheongsam.com, you will receive your package in good condition, on time, with no hidden surprises!